Will I have the same cleaning technician?
For recurring service, we assign a primary cleaning technician to your home and aim to keep your technician, cleaning day, and arrival window consistent. This allows them to become familiar with your home and preferences over time. If they’re unavailable, we’ll coordinate a trained replacement, guided by your home’s cleaning notes, and keep you informed.
Do I need to be home during my cleaning?
Not at all! Many of our recurring clients aren’t home while we clean. We’ll arrange a reliable way to access your home in advance, such as a door or garage code, so your cleaning can be taken care of whether you’re there or away.
What if I need to skip or reschedule a cleaning?
We understand plans change. We ask for at least 48 hours’ notice whenever you need to cancel or reschedule. Changes made with less notice may be subject to our $50 late cancellation fee, with your first late cancellation each year waived.
If a recurring cleaning is skipped, the longer gap between visits may mean your next cleaning needs additional time, which can affect the price of that visit.
Can you clean while my pets are home?
Yes! We love pets and are happy to have them home while we clean. If they’ll be loose during the visit, we just ask that they’re friendly, comfortable with our technician moving throughout the home, and able to give us enough space to work safely. Otherwise, please have them comfortably secured during the cleaning.